Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer flat rate shipping of $8 per order in Australia for one pair of socks.

We offer free shipping anywhere in Australia for two or more pairs of socks.

We offer express shipping for a $5 supplement.

Shipping option	Estimated delivery time (standard)	Estimated delivery time (express)
Within Sydney Metro	2  business days	1 business day
Within NSW	3 to 4 business days	2 to 3 business days
Melbourne, Brisbane, Adelaide, Hobart and Canberra Metro	2 to 4 business days	1 business day
VIC, ACT, QLD, TAS, WA and SA major towns	3 to 5 business days	2 to 4 business days
Perth Metro	3 to 5 business days	1 to 2 business days
Darwin and Alice Springs Metro	4 to 7 business days	3 to 5 business days
Remote towns	4 to 12 business days	3 to 5 business days

Local delivery

Free local delivery is available for club orders within Sydney (minimum $500 order).

We will contact you via text message with the phone number you provided at checkout to notify you on the day and time of our arrival.

International Shipping

We offer international shipping to the following countries/areas: New Zealand, USA, Canada, China, United Kingdom & Ireland, Major Europe (as defined by Australia Post), Rest of Asia (as defined by Australian Post).

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Soccer Socks Pty Ltd  is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order in Australia within 4 days of the latest expected delivery date per the above please contact us at info@herosocks.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 90 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@herosocks.com.au.